Remote Operations management Jobs · Cross-functional Collaboration

• Lead the product management function and provide hands-on product leadership for the Review Design Innovation team.
• Drive alignment between product strategy and organizational goals.
• Coach and mentor product managers, designers, and other team members.

Own elevated client experience processes including design, project management and implementation. Empower a motivated team of client experience associates and team leads to deliver an amazing client experience. Act as the subject matter expert for your assigned client experiences and work to continuously improve the employee and client experience.

• Lead end-to-end planning, rollout, and evaluation of initiatives; oversee pilots and guide successful scale-up.
• Align Coaching, Product, Analytics, and provider leaders on goals, deliverables, and timelines; surface risks and unblock issues quickly.
• Identify opportunities to streamline workflows, enhance quality, and reduce provider/nurse effort; craft clear communications and training assets for smooth adoption.

This Senior Project Manager role will lead and support large-scale, cross-functional projects that drive operational excellence across Manufacturing and Clinical Operations. You will be responsible for end-to-end project, process, and change management, collaborating with diverse teams to deliver strategic initiatives that align with long-term business objectives. You will interface with executive leadership, project teams, and key stakeholders to ensure successful project execution and organizational impact.

Lead day-to-day program management for new in-person experiences, from planning through launch and operations. Develop operating models, playbooks, and SOPs for staffing, training, and client engagement. Partner with cross-functional teams (Design, Marketing, Finance, CX) to align and execute. Manage vendor and partner relationships, including F&B, tech, and service providers.